1. Describe your problem:
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2. Now, describe your problem accurately:
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3. Speculate wildly about the cause of the problem:
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4. Problem Severity:
A. __ Minor
B. __ Minor
C. __ Minor
D. __ Trivial
5. Nature of the problem:
A. __ Locked Up
B. __ Frozen
C. __ Hung
D. __ Shot
6. Is your computer plugged in? Yes__ No__
7. Is it turned on? Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Did you make it worse? Yes__
10. Have you read the manual? Yes__ No__
11. Are you sure you've read the manual? Yes__ No__
12. Are you absolutely certain you've read the manual? No__
13. Do you think you understood it? Yes__ No__
14. If `Yes' then why can't you fix the problem yourself?
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15. How tall are you? Are you above this line?
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16. What were you doing with your computer at the time the problem occurred?
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17. If `nothing' explain why you even need a computer.
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18. Are you sure you aren't imagining the problem? Yes__ No__
19. How does this problem make you feel?
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20. Tell me about your childhood.
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21. Do you have any independent witnesses of the problem? Yes__ No__
22. Can't you do something else, instead of bothering me? Yes__